E05

Temperature Sensor (NTC) Error

Home Appliance Error Codes Candy Washing machines

Can you still use it? With care until repaired

Who can fix it? Needs a technician

Typical repair time 30 minutes – 1.5 hours

Typical cost SAR 80 to 600

What it means

This code appears on Candy washing machines with a digital display when the water temperature sensor (NTC thermistor) reading is outside a sensible range, so the main board cannot control heating. The machine stops or does not heat, and the same number can mean something else on other brands. Codes differ between some Candy series, so check the meaning in the user manual.

Models covered: Candy washing machines with a digital display; codes differ between some series, so confirm with the manual.

Symptoms4

The code shows on heated programs after filling.
Water stays cold even at a high temperature setting.
Programs take unusually long.
In a few cases the water gets hotter than it should.

Possible causes5

Failed water temperature sensor.
Loose or corroded sensor connector.
Broken or pinched sensor wire.
Scale on the sensor and heater slowing the reading.
Fault in the sensor circuit on the main board.

How to diagnose5

Unplug the machine for a few minutes, then run a short hot program to see if the code returns.
Try a cold program and note whether it runs normally.
The technician unplugs the machine before opening it and checks the sensor and connector near the heater.
The technician measures the sensor resistance against the manufacturer table and checks the wire to the board.
If the sensor and wire are fine, the technician checks the main board.

How to fix5

Clean and reseat the connector.
Repair the sensor wire.
Replace the temperature sensor.
Descale with a cleaner made for washing machines.
Repair or replace the main board, then run a hot program to confirm.

Repair cost

0–200

200–600

600–1,500

1,500+

In Saudi riyals; the highlighted part is the expected range for this fault.

The sensor is a fairly cheap part; the cost rises if a main board is needed.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions

Is washing in cold water safe with this code?

Cold programs may run, but if the water overheats or the code shows on every program, stop using the machine until it is checked.

Does the code mean the heater is broken?

Not necessarily; it concerns the sensor reading, and the sensor and its connector are checked first as the most common and cheapest cause.

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This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

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