E04

Water Level Too High (Overflow)

Home Appliance Error Codes Candy Washing machines

Can you still use it? No, unplug it

Who can fix it? Needs a technician

Typical repair time 30 minutes – 2 hours

Typical cost SAR 150 to 1,500

What it means

This code appears on Candy washing machines with a digital display when the water level sensor finds the water above the safe limit; the machine usually runs the drain pump on its own to prevent flooding. Close the tap and unplug the machine; the same number can mean something else on other brands. Codes differ between some Candy series, so check the meaning in the user manual.

Models covered: Candy washing machines with a digital display; codes differ between some series, so confirm with the manual.

Symptoms4

The water level in the drum is clearly higher than usual.
The pump keeps draining even with the machine stopped.
Water enters the machine while it is off.
Water may leak from the door or detergent drawer.

Possible causes5

Water inlet valve not closing because of debris or failure.
Blocked or leaking level sensor tube giving a false reading.
Failed water level sensor.
Heavy suds from the wrong or too much detergent confusing the reading.
Main board fault keeping the valve open.

How to diagnose5

Close the water tap at once and unplug the machine.
Note whether water keeps entering with the machine unplugged; if it does, the valve is stuck open.
Check the detergent type and dose, and use a detergent made for automatic machines.
The technician unplugs the machine before opening it and checks the inlet valve, sensor tube and sensor.
If those parts are fine, the technician checks the board output to the valve.

How to fix5

Use less, and the right type of, detergent if suds are the cause.
Clean or replace the sensor tube.
Replace the water inlet valve.
Replace the water level sensor.
Repair or replace the main board, then watch the fill over a full cycle.

Repair cost

0–200

200–600

600–1,500

1,500+

In Saudi riyals; the highlighted part is the expected range for this fault.

An inlet valve or level sensor is the usual repair at moderate cost; the top of the range applies to the main board.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions

Why does water enter while the machine is off?

The inlet valve is stuck open from debris or wear, so close the tap after every wash until it is replaced.

Can too much detergent cause this code?

Heavy suds can confuse the sensor, but if the code persists with the right dose, the valve or sensor is the likely cause.

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This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

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