E01

Door Lock Error

Home Appliance Error Codes Candy Washing machines

Can you still use it? With care until repaired

Who can fix it? Needs a technician

Typical repair time 30 minutes – 2 hours

Typical cost SAR 150 to 1,200

What it means

This code appears on Candy washing machines with a digital display when the door lock does not engage or its locked signal does not reach the main board, so the cycle will not start. The same number can mean something else on other brands. Codes differ between some Candy series, so check the meaning in the user manual.

Models covered: Candy washing machines with a digital display; codes differ between some series, so confirm with the manual.

Symptoms4

The machine does not start after pressing start, and the code shows.
The lock light or symbol keeps blinking.
The door does not stay shut or needs a hard push.
In some cases the door stays locked after the program ends.

Possible causes5

Door not fully closed due to laundry at the seal or a swollen seal.
Failed door lock.
Misaligned door hook or hinge.
Broken lock wiring or loose connector.
Main board fault.

How to diagnose5

Unplug the machine and make sure no laundry is caught between door and seal.
Close the door firmly until it clicks, then plug back in and start a short program.
If the door stays locked after a program, wait a few minutes and do not force it.
The technician unplugs the machine before removing the front panel, checks the lock and wiring, and compares readings with the manufacturer specification.
If the lock and wiring are fine, the technician checks the main board.

How to fix5

Clear caught laundry and close again.
Adjust or replace the door hook and hinge.
Replace the door lock.
Repair the lock wiring.
Replace the main board if needed, then test locking and unlocking.

Repair cost

0–200

200–600

600–1,500

1,500+

In Saudi riyals; the highlighted part is the expected range for this fault.

A new lock is the most common repair; the top of the range applies to the main board.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions

Does E01 mean door lock on every Candy washer?

On most digital-display models yes, but some series use different codes, so check your manual.

My machine blinks lights instead of showing numbers. Is it the same?

Models without a display show faults as a number of blinks; how to read them is in the manual and varies between models.

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This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

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