Door Lock Error

What it means

This code appears on LG front-load and top-load washing machines and shows on the display as dE2. It means the door is closed but the lock did not engage or did not confirm it is locked, or it will not release at the end of the cycle. The most common cause is a failed door lock assembly or its wiring. The cycle cannot start while the door is unlocked; the same code can mean something else on other brands.

Models covered: LG front-load and top-load washing machines (including Direct Drive models); the code shows on the display.

Related codes: DEDE1PFOE

Symptoms4

• dE2 shows a few seconds after pressing Start.
• The lock is heard trying several times before the code appears.
• The lock light does not stay on or does not light at all.
• The door may stay locked at the end of the cycle.

Possible causes5

• Failed door lock assembly or its coil.
• Bent door hook that does not enter the lock deep enough.
• Clothing or the door seal pushing on the door so it cannot lock fully.
• Loose lock connector or broken wiring.
• A fault on the main board that drives the lock.

How to diagnose5

1. Unplug the washer for a few minutes, make sure the door is fully closed with nothing trapped, and try again.
2. If the door stays locked after the cycle, unplug the washer and wait a few minutes before trying to open it, and check there is no water in the drum.
3. Look at the door hook; a bent or broken hook stops the lock from catching it.
4. If the code repeats, a technician unplugs the washer before opening it and checks the lock assembly and the lock signal from the board against the manufacturer specification.
5. If the board sends no lock signal and the wiring is good, the main board is at fault.

How to fix6

1. Remove anything pressing on the door and close it firmly.
2. Replace a bent or broken door hook.
3. Repair the lock connector or wiring.
4. Replace the door lock assembly, which is the most common fix for this code.
5. Replace the main board only if it is proven not to send the lock signal.
6. Run a full cycle and confirm the door locks and then releases at the end.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

The usual repair is a new door lock at moderate cost; it is cheaper if the cause is the door hook or a loose connector, and higher if the main board is at fault.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions