Door not closed or door lock fault

What it means

On LG washers, dE commonly means the machine cannot confirm the door is closed and locked, so the cycle will not start. The meaning can vary by model, so check the manual for your machine.

Symptoms3

• The machine will not start when you press start.
• No click from the door lock.
• The code appears when a cycle begins.

Possible causes4

• Door not firmly shut.
• Clothing trapped between the door and the seal.
• Broken door hook or hinge.
• Failed electric door lock or its wiring.

How to diagnose and fix4

1. Open the door, clear anything caught in the seal, and close it firmly until it clicks.
2. Check whether the door hook is broken or misaligned.
3. Unplug for a few minutes, then restart.
4. If the code persists, have a technician replace the door lock.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

A door lock is usually an inexpensive part and a simple job.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.

Frequently asked questions