Door Open Error

What it means

This code appears on LG front-load and top-load washing machines and shows on the display as dE1. It means the washer reads the door or lid as open at start or during the cycle. Unlike dE2, the problem here is closing the door or sensing its state, not the locking action itself. The most common cause is trapped clothing or a door that does not close fully; the same code can mean something else on other brands.

Models covered: LG front-load and top-load washing machines (including Direct Drive models); the code shows on the display.

Related codes: DEDE2UEPF

Symptoms4

• dE1 shows as soon as you press Start.
• The cycle does not start even though the door looks closed.
• The washer may stop mid-cycle if the door shakes and loses contact.
• The door springs back slightly, or there is no click when you push it shut.

Possible causes6

• The door or lid is not fully closed.
• Clothing caught in the door seal prevents full closing.
• Broken or bent door hook, or a loose door hinge.
• Failed door sensing switch inside the lock assembly.
• Loose connector or wire at the lock assembly.
• A main board fault, which is rare.

How to diagnose5

1. Open the door, remove any trapped clothing, then close it firmly until it clicks.
2. On a top-loader, make sure nothing rests on the lid and it closes all the way.
3. Unplug the washer for a few minutes and try again.
4. Look at the door hook and hinge; a bent or broken part stops the washer sensing the closed door.
5. If the code stays, a technician unplugs the washer before opening it and checks the door switch in the lock assembly and its wiring against the manufacturer specification.

How to fix6

1. Close the door properly after removing trapped clothing.
2. Replace the door hook or adjust a misaligned hinge.
3. Repair the lock connector or wiring.
4. Replace the door lock assembly if the sensing switch has failed.
5. Check the main board and replace it only if the lock and wiring are proven good.
6. Run a cycle and confirm the washer starts without the code returning.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

Most cases are solved for free by closing the door properly; the cost is moderate for a new door hook or lock assembly, and rises only if the main board is at fault.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions