Door or lid error
What it means
On Samsung washers, dC (or dE on older models) usually means the machine cannot confirm the door or lid is closed and locked. The meaning can vary by model, so check the manual for your machine.
Symptoms3
- The machine will not start or stops suddenly.
- No sound from the door lock.
- The code appears at start or during spin.
Possible causes4
- Door or lid not properly closed.
- Clothing caught in the seal.
- Broken door hook.
- Failed door lock or wiring.
How to diagnose and fix4
- Open the door, clear any obstruction, and close it firmly.
- Check the door hook and hinges.
- Unplug for a few minutes, then restart.
- If the code recurs, have a technician replace the lock.
Repair cost
In Saudi riyals; the highlighted part is the expected range for this fault.
A door lock is a relatively cheap part and simple to fit.
Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Frequently asked questions
Does the code differ between front and top loaders?
The exact meaning can differ between the two types, so check your manual.
Should I force the door?
No, unplug and wait a few minutes for the lock to release.
This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.
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