Heating Element Not Covered by Water
What it means
This is an Ariston (Hotpoint-Ariston) electronic washer code meaning the machine wanted to heat but the water level sensor did not confirm enough water to cover the heating element, so heating was stopped. The cycle usually halts, and the same number can mean something else on other brands. The meaning can vary between Ariston series, so confirm it in your manual.
Models covered: Ariston (Hotpoint-Ariston) washing machines on the electronic EVO platform; the code shows on the display or as blinking lights. Older mechanical models do not show codes.
Symptoms4
- The code shows on 40-degree and hotter programs after filling.
- Water can be heard entering slowly or in bursts.
- The water stays cold.
- It sometimes appears in summer when water pressure drops at peak hours.
Possible causes6
- Weak pressure from the rooftop tank or a half-open tap.
- Inlet filter blocked with sand or scale.
- Water siphoning away through a low drain hose.
- Level sensor tube blocked or holding water.
- Failed water level sensor.
- Heater relay fault on the main board.
How to diagnose5
- Check the water flow at that tap and try running at a time when pressure is better.
- Unplug the machine, close the tap and clean the filter at the inlet hose end.
- Confirm the drain hose height matches the manual.
- The technician unplugs the machine before opening it and checks the sensor tube and chamber for blockage.
- The technician tests the sensor and then the heater circuit on the board.
How to fix5
- Improve water pressure or open the tap fully.
- Clean the inlet filter.
- Set the drain hose height.
- Clean the sensor tube or replace the sensor.
- Repair or replace the main board if needed, then run a full hot program.
Repair cost
In Saudi riyals; the highlighted part is the expected range for this fault.
Most cases are a water supply or hose issue fixed for the cost of a visit; the top of the range is for the main board.
Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026
Frequently asked questions
Why does the code only appear at certain times?
If home water pressure drops at peak hours, filling slows only then, so the code shows on heated programs at those times.
Can I keep using cold programs?
Cold programs may run, but the same cause can create other fill problems, so fix the water pressure or filter first.
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This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.
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