Door Lock Error

What it means

This is an Ariston (Hotpoint-Ariston) electronic washer code meaning the door lock did not engage electrically or did not send its locked signal to the main board. The machine will not start filling for safety reasons, and the same number can mean something else on other brands. The meaning can vary between Ariston series, so confirm it in your manual.

Models covered: Ariston (Hotpoint-Ariston) washing machines on the electronic EVO platform; the code shows on the display or as blinking lights. Older mechanical models do not show codes.

Related codes: F05F11

Symptoms4

• After pressing start, the lock light blinks and the code appears.
• The door looks shut but springs back slightly when pushed.
• The lock click is heard sometimes and not at other times.
• After a program, the door may take longer than usual to release.

Possible causes5

• Laundry or a garment strap caught at the seal, preventing full closure.
• Door hook bent or cracked from leaning on the open door.
• Failed electric door lock.
• Broken lock wires or a loose connector where the door moves.
• Main board fault.

How to diagnose5

1. Unplug the machine and check the whole seal edge for caught items.
2. Inspect the door hook to make sure it is straight and not cracked.
3. Close the door with a firm push until it clicks, then start a short program.
4. The technician unplugs the machine before removing the seal and front panel, then checks the lock and wiring and compares readings with the manufacturer specification.
5. The technician confirms the lock command arrives from the main board.

How to fix5

1. Clear the obstruction around the seal.
2. Replace the bent door hook or hinge.
3. Fit a new door lock.
4. Repair the lock wiring.
5. Replace the main board if proven faulty, then test several cycles.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

A door lock is the most common repair at moderate cost; the top of the range is rare and applies to the main board.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions