Door Not Closed or Door Lock Error

What it means

This code appears on Electrolux (and AEG) front-load washing machines when the washer does not detect the door closed or the door lock is not working properly, so the program does not start. E40 stands for the door fault family and may show as one of its sub-codes. Closing the door firmly or removing trapped clothing usually fixes it; sometimes the door lock must be replaced. The same number can mean something else on other brands.

Models covered: Electrolux (and AEG) front-load washing machines; the code shows on the display or as blinking lights. Sub-codes (e.g. E11, E21) belong to the same family.

Related codes: E10E20E50E90

Symptoms4

• E40 or one of its sub-codes shows when pressing start.
• No sound from the door lock.
• The program starts, then stops after a few seconds.
• The door indicator flashes on some models.

Possible causes5

• The door is not fully closed.
• Clothing caught between the door and the seal.
• A broken door hook or a loose door hinge.
• A faulty electric door lock or its wiring.
• A fault in the lock circuit on the control board (less common).

How to diagnose5

1. Open the door, remove any clothing near the seal, and close it firmly until it clicks.
2. Check the door hook and hinge for cracks or looseness.
3. Unplug the washer for a minute, then restart.
4. If the code stays, a technician unplugs the washer before opening the front and checks the door lock and its wiring.
5. The technician checks the lock circuit on the board if the lock is fine.

How to fix5

1. Close the door firmly after removing trapped clothing.
2. Have the technician replace the door hook or adjust the hinge.
3. Replace the door lock if it does not work with a proper close.
4. Repair the lock wiring or the board if needed.
5. Run a program and confirm the lock clicks and the wash starts without the code.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

Often free when the door was not closed properly; the most common cost is a new door lock, and rarely more for a board fault.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions