C5

Jumper Cap Malfunction

Home Appliance Error Codes Gree Split AC

Severity Medium Do not ignore it; it may get worse and cost more.
Can you still use it? No, unplug it
Who can fix it? Needs a technician
Typical repair time 30 minutes – 2 hours
Typical cost SAR 100 to 1,200

What it means

This code appears on Gree split air conditioners when the indoor board does not recognize the jumper cap, a small plug on the board that sets the model and capacity data. Without a valid reading the unit will not run. The jumper role and position vary between Gree series, so check the unit manual. The same code can mean something else on other brands.

Models covered: Gree split (wall-mounted) air conditioners, mainly inverter models; the code shows on the indoor unit display. Older non-inverter models may show fewer codes.

Symptoms3

  • The unit does not run and shows the code at start-up.
  • It usually appears after the indoor board was replaced or repaired.
  • The unit answers the remote only by showing the code.

Possible causes5

  • Jumper cap not moved from the old board to the new one after a board replacement, which is the most common cause.
  • Jumper not firmly seated or fitted in the wrong socket.
  • A jumper that does not match the unit model.
  • Corroded jumper pins or socket from moisture.
  • Faulty indoor board.

How to diagnose4

  1. Switch off at the breaker for a few minutes, then restart.
  2. With the power off, the technician opens the indoor board cover and confirms the jumper is in its socket.
  3. The technician compares the jumper code with what the model requires in the service manual.
  4. The technician cleans the pins and socket and refits the jumper; if the code stays, the board is checked.

How to fix5

  1. Refit the jumper firmly in its socket.
  2. Move the original jumper from the old board to the new one.
  3. Fit the correct jumper for the model from the dealer or service center.
  4. Clean corrosion from the pins.
  5. Replace the indoor board if it is proven faulty, then run and confirm the code is gone.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

The fix is often refitting or moving the jumper for the cost of a technician visit; the cost rises if the indoor board must be replaced.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions

I fitted a new board and got C5. Why?

The jumper was most likely not moved from the old board. Replacement boards often come without it, and the original carries the model data.

Can the unit run without the jumper?

No. The board needs its data to know the unit capacity and how to run, so it will not operate without it.

Was this explanation helpful?

Tap the stars to rate; you can change it later.

This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

Report a mistake

Spotted something inaccurate? Tell us and we will review and correct it.

Only if you want an email when we reply.

8 + 4 = ?

Related codes