Drain Error

What it means

This code shows on Hoover washing machines with a digital display when water is still in the drum after the time allowed for draining. The machine stops and does not spin, and the same number can mean something else on other brands. Some Hoover series use different codes, so check your manual before any repair.

Models covered: Hoover washing machines with a digital display; codes differ between some series, so confirm with the manual.

Related codes: E01E04E02

Symptoms4

• The machine is stopped and water is visible through the door glass.
• The door does not open because the water has not drained.
• The pump is loud or makes no sound at all.
• Water may back up from the drain outlet if it is blocked.

Possible causes5

• Pump filter blocked with fabric fluff or small items.
• Drain hose kinked or clogged with residue.
• Drain outlet or sink pipe blocked.
• Failed drain pump.
• Water level sensor misreading the water.

How to diagnose5

1. Unplug the machine, and if it was a hot wash, let it cool.
2. Open the bottom cover, lay a towel and shallow tray, and drain the water slowly through the small tube or the filter.
3. Clean the filter and check the impeller behind it turns.
4. Remove the drain hose from the outlet, check water flows down the outlet, and inspect the hose inside.
5. If the error returns, the technician unplugs the machine and tests the pump and level sensor.

How to fix5

1. Clean the pump filter.
2. Clean or replace the drain hose.
3. Clear the drain outlet or sink pipe.
4. Replace the drain pump.
5. Repair the level sensor if needed, then try a rinse and spin.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

Cleaning solves most cases at low cost; a new pump is the top of the range.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions