Door Lock Error

What it means

This code shows on Hoover washing machines with a digital display and means the machine could not lock the door or could not confirm it is locked, so it refuses to start filling for safety. The same number can mean something else on other brands. Some Hoover series use different codes, so check your manual before any repair.

Models covered: Hoover washing machines with a digital display; codes differ between some series, so confirm with the manual.

Related codes: E03E02

Symptoms4

• The error shows a few seconds after pressing start.
• The usual lock click is not heard.
• The door closes but the machine does not start.
• In some cases the door will not open after the program.

Possible causes5

• Door seal or a garment preventing full closure.
• Failed or weak door lock switch.
• Broken door hook or loose hinge, so the hook misses the lock.
• Loose lock connector or broken wire.
• Main board fault.

How to diagnose5

1. Unplug the machine, then open the door and inspect the seal and door hook.
2. Close the door firmly and check it does not spring back, then plug in and try again.
3. If the door is locked after a program, wait a few minutes for the lock to release and do not force it.
4. The technician unplugs the machine before removing the seal and front panel, then checks the lock and wiring against the manufacturer specification.
5. If a sound lock gets power but does not work, or gets no power at all, the board output is checked.

How to fix5

1. Remove the obstruction and close the door again.
2. Tighten the hinge or replace the door hook.
3. Replace the door lock switch.
4. Repair the lock wiring.
5. Repair or replace the main board, then test a full program.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

Replacing the lock is the most common fix at moderate cost; the top of the range applies when the main board is the cause.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions