F21

Long Drain

Home Appliance Error Codes Whirlpool Washing machines

Severity Medium Do not ignore it; it may get worse and cost more.
Can you still use it? With care until repaired
Who can fix it? DIY with some experience
Typical repair time 15 minutes – 1.5 hours
Typical cost SAR 50 to 500

What it means

This code appears on Whirlpool washers built for North America and means the machine did not finish draining within the set time. The machine usually stops with water inside, and the same number can mean something else on other brands. This meaning applies to Whirlpool models built for North America, such as Duet and Cabrio; Whirlpool washers sold elsewhere use different codes, so check your manual.

Models covered: Whirlpool washing machines sold in North America (e.g. Duet front-load, Cabrio top-load); Whirlpool models from other regions use different codes.

Symptoms4

  • Water left in the drum after washing or rinsing.
  • The cycle stops before the spin.
  • A hum from the pump, or total silence.
  • Very wet laundry at the end of the program.

Possible causes6

  • Blocked drain pump filter on models with an owner-accessible filter.
  • Kinked drain hose or hose pushed too deep into the drain pipe.
  • Blocked home drain pipe.
  • Heavy suds from the wrong detergent slowing the drain.
  • Foreign object in the pump or a failed pump.
  • Main board fault (rare).

How to diagnose5

  1. Unplug the machine, and wait for the water to cool if it was a hot program.
  2. If your model has a front drain pump filter per the manual, place a towel and tray, open it slowly and clean it; many top-load models have no owner-accessible filter.
  3. Check the drain hose for kinks and make sure its end is not pushed deep into the drain pipe.
  4. Make sure HE detergent is used at the right dose.
  5. If the code returns, the technician unplugs the machine and checks the pump and its wiring.

How to fix5

  1. Clean the pump filter if fitted.
  2. Straighten the hose and reset its position in the drain pipe.
  3. Clear the drain pipe.
  4. Remove the object from the pump or replace the pump.
  5. Check the main board if no power reaches the pump, then run a rinse and spin.

Repair cost

In Saudi riyals; the highlighted part is the expected range for this fault.

Cleaning or adjusting the hose solves most cases at low cost; a new pump is the usual top of the range.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.
Prices last updated: September 2026

Frequently asked questions

My Whirlpool is not a North American model. Does this code apply?

Usually not. Whirlpool washers made for other regions use a different code system, so check your model manual.

My top-loader has no pump filter I can find. What now?

Many top-load models have no owner-accessible filter; check the hose and drain pipe, and leave the pump to a technician.

Was this explanation helpful?

Tap the stars to rate; you can change it later.

This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

Report a mistake

Spotted something inaccurate? Tell us and we will review and correct it.

Only if you want an email when we reply.

2 + 9 = ?

Related codes